This privacy notice explains how Pawfect Grooming handles personal data when you use the website, send an enquiry, or contact us about grooming services. It is written for our pet grooming studio in Ängelholm and covers the information we collect, why we use it, and the choices and rights that may apply.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
When you contact Pawfect Grooming, we may process your name, email address, phone number if you provide it, your message, the grooming service you ask about, and pet details you choose to share. We also process limited technical data such as server request metadata and browser or device information needed to run the website and keep it secure.
We receive personal data from contact forms, email, phone calls, and pre-visit consultations. Some technical data is generated automatically when you use the website, such as request logs and device information. We do not rely on tracking tools for analytics or advertising.
We use cookies that are necessary for site operation and cookies that remember privacy preferences. These cookies help the website function properly and keep your settings in place. We do not confirm the use of analytics or advertising cookies.
You can manage cookies through your browser settings and, where available, through the site’s preference controls. If you block essential cookies, parts of the website may not work as intended. We do not state that analytics or marketing cookies are in use.
We process personal data to answer enquiries, arrange and manage grooming appointments, provide pre-visit guidance, keep the website working, protect the site from misuse, and maintain basic records connected with our services. Where needed, we also use data to comply with legal obligations and to support a calm, safe customer process.
We may use service providers that help us operate the website, deliver technical functions, or manage incoming enquiries. These providers may process personal data only for the tasks we assign and under appropriate confidentiality and security obligations. We do not confirm any analytics or advertising partner use.
We may share personal data with public authorities, courts, or other parties when we are required to do so by law or when disclosure is needed to protect our legal rights, prevent misuse, or respond to a lawful request. We do not share data for marketing purposes.
Depending on the situation, you may have the right to know what data we hold, ask for corrections, request deletion, object to certain processing, or ask for a copy of your data. We will review each request and respond in line with applicable law. Some requests may be limited where we must keep information for legal, security, or record-keeping reasons.
Please describe your request clearly and include enough information for us to locate the relevant records. If we need more details to verify your identity or understand the request, we may ask for them before taking action. We aim to respond within the time required by law and will explain if a request cannot be fully granted.
Enquiry and booking records are kept for the period needed to respond, manage the appointment, and meet legal or accounting obligations. Technical logs are kept for a limited time for security and troubleshooting, then removed or anonymised when they are no longer needed. If data is no longer required, we delete it or store it in a form that no longer identifies you where that is practical.
If we make material changes, we will update the policy on the website and use a reasonable method to draw attention to the change when appropriate. The version in force is the one published most recently.
Where the GDPR applies, we process personal data on a lawful basis that fits the purpose, such as responding to enquiries, managing bookings, meeting legal duties, or supporting website security and delivery. We keep the processing limited to what is needed for those purposes.
Where the GDPR applies, you may ask for access, correction, deletion, restriction, or objection, and you may also ask for data portability in some cases. If we rely on consent for a specific processing activity, you may withdraw it for the future. We may need to keep some information where the law requires it or where it is needed to handle a dispute or protect our rights.
